Refunds & Returns

At U.B.M, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return within 7 days of receiving your order.
To be eligible:

• The product must be unused and in its original packaging
• The item must not be damaged or tampered with

2. Non-Returnable Items

• Used or opened perfumes
• Items damaged after delivery
• Products purchased on sale or promotion (if applicable)

3. Refund Process

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via the original payment method

4. Exchanges

We only replace items if they are defective or damaged upon arrival. You may request an exchange within 48 hours of delivery.

5. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider
• Then contact us for further assistance

7. Contact Us

For any return or refund inquiries, contact us at support@ubelieveme.com